We strongly believe in our products and nutrition programs, and we want every customer to be satisfied. This is the reason for the Banks Physique Customer Service Guarantee. Banks Physique will only accept returns of merchandise purchased directly from the Banks Physique website and in accordance with the following: Customers wishing to exchange merchandise must contact Banks Physique via email@example.com. The merchandise must be in its original packaging and any tags must be still attached. The original packing slip is required for merchandise to be considered for reimbursement. Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned. Banks Physique is not responsible for lost or stolen merchandise. Please contact firstname.lastname@example.org with any inquiries or issues regarding your order. We will be happy to connect with you to find a solution. Digital Products and E-Books: Our digital products are considered “used” after download or opening. We have a strict no refund policy specific to dissatisfaction, forgetting to download your file in the allotted time, maxing out your download attempts, providing inaccurate email information for that download(s), losing access to your email, etc. Please contact email@example.com to see how we can resolve any problems you may have with the above. Weight Loss Teas: Must be unopened and in the original packaging to be considered for a refund. Due to regulations worldwide, we cannot accept any refunds for open tea packages – this includes customers who are not happy with the efficacy of our tea blends. Any customer who is concerned their product is damaged or faulty can contact us at firstname.lastname@example.org to discuss the refund process. For ‘change of mind’, we do not accept returns/issue refunds. Tea replacement: if for some reason your detox tea for weight loss is damaged in postal transit, and you have photo evidence of the damage along with a complete pack of unopened tea bags, please email us at email@example.com, and we will commence email communication with you to reach a resolution. We do not have a ‘money back guarantee’ policy. If you did not achieve the desired physical/aesthetic outcome from our tea, then we will not issue refunds as we acknowledge every body is different.